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Support and Training

GRS Support

We offer two types of support to our customers so that we can be there to help if you need us.


To discuss your support package, please contact your Account Manager or email us via our contact form.


Standard Support

  • Technical and User Support
  • Helpline open 0800 - 1730
  • Monday - Friday (excl. Bank Holidays)
On Call 24/7

  • Critical Technical Support
  • On call 24 hours a day
  • Everyday (including Bank Holidays)




Training Courses

Software Enterprises offers a range of training courses in the use and implementation of GRS.  The courses are run by experienced members of our team and are customised to suit the needs of your organisation.

Course notes are provided with the training and additional post course support is available via the Software Enterprises helpline.

Examples of our courses are shown below. For further information about our courses including number of places available and training locations, please contact your Account Manager or email us via our contact form.



Administrator Course

4 days

  • Instructor led practical sessions
  • System setup and settings
  • System functionality
  • User accounts and permissions
  • Producing reports
User Courses

2 days

  • Instructor led practical sessions
  • Maintaining personnel records
  • Recording abstractions
  • Re-rostering personnel
  • Making shift changes
  • Producing reports
Train the Trainer Course

5 days

  • Instructor led practical sessions
  • Covers in-depth GRS functionality
  • Covers in-depth organisation rules
  • Emphasis on cascaded training
Bespoke Courses

1-5 days

  • A customised course to meet the needs of your organisation